Contact and recovery process:

All contacts with us are recommended through support@coinlost.com , Do not use Blog reply,  Twitter, Facebook, or Wechat, to send private information.

Fill in the email as follows:

(1) Wallet information: wallet type and version number, currency type, address and quantity;

(2) Wallet file: PC wallet with wallet file, BTC wallet is wallet.dat, Mobile wallet with keystore or mnemonic words, etc;

(3) Password clues: all your memory about the password, or information that may be related to the password: your name, birthday, password used in the past, etc;

Notice:

(1) Don't provide wallets purchased from the Internet, we have these wallets.

(2) The value of digital currency in the wallet converted into bitcoin shall not be less than 0.1 bitcoin;

Encrypted transmission through PGP

If the amount of your wallet is relatively high, it is not the safest way to send it in clear text by e-mail.

We may use PGP encryption and mailvelope ( https://www.mailvelope.com/en ) to decrypt the mailbox, so that the entire mail can be encrypted and only be seen by us, and no mailbox server that forwards the mail  can view the content.

Comment: https://www.mailvelope.com

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